Cancellation & Refund Policy

1. Free Plan

The free tier is provided at no charge and requires no credit card. There is nothing to cancel or refund. You may delete your free account at any time from your account settings; deletion is immediate and permanent.

2. Cancelling an Unused License Purchase

Because WebScanify licenses are one-time purchases and not recurring subscriptions, cancellation is not applicable once a license is activated. Instead, you can request a refund for your license if the scanner encountered issues. If you decide not to use an unactivated or failed purchase, you may initiate a refund request under the eligibility terms below.

Log in to your WebScanify account and open the Dashboard.
Navigate to Account → Billing & Invoices.
Review the transaction details and check your eligibility.
To submit a request, email us as detailed in Section 5 below.

To request a refund, email [email protected] with the subject "Refund Request - [Your registered email]". We will process your request within 1 business day and send written confirmation.

3. Refund Eligibility

Refunds are available only where WebScanify failed to deliver scan results due to a verified technical fault on our side. Once scan results are delivered, the service has been provided and no refund will be issued.

Eligible for Refund

The scan failed to complete (error, timeout, or technical fault attributable to WebScanify) and no results were delivered — refund request must be submitted within 7 calendar days of purchase.
A verified service outage on our side prevented scan delivery and was not resolved within 48 hours of your support report.
Duplicate charge caused by a billing system error attributable to WebScanify.
Any charge processed due to duplicate transactions on our payment gateways.

Not Eligible for Refund

Completed scans: once scan results have been delivered (regardless of whether you reviewed them), the service has been rendered and no refund is issued — at any time.
Requests submitted more than 7 calendar days after purchase, even if the scan failed.
"Change of mind", dissatisfaction with results, or lower-than-expected risk score.
Unused license validity — no pro-rata refunds for unused days or periods; licenses are one-time purchases.
Accounts suspended or terminated for violating the Acceptable Use Policy or these Terms.
Scan credits consumed by scans you initiated, regardless of outcome.

4. False Positives & Scanner Accuracy

WebScanify's scanner may occasionally produce false positives — findings that appear to indicate a vulnerability but do not apply to your specific configuration. This is an inherent characteristic of automated security scanning tools and does not constitute a failure to deliver the service.

False positives are not eligible for a refund. Scan results were delivered; the service was provided. If you believe a specific finding is a false positive, contact [email protected] and we will review it and explain the detection logic.

In exceptional cases where a verified bug in our scanner caused materially incorrect results across your entire scan (not just one or two findings), we may offer a complimentary re-scan at our sole discretion. This is a goodwill gesture only and does not constitute a refund entitlement.

5. How to Request a Refund

Submit your refund request by email to [email protected] with the following:

Subject: "Refund Request - [Your registered email]"
Your Razorpay or PayPal order/transaction ID (from your purchase confirmation email)
The date of purchase
The specific reason for the refund request

We will acknowledge your request within 2 business days and issue a decision within 5 business days. If approved, the refund will be processed to your original payment method within 7-10 business days from approval, subject to your bank or card issuer's processing time. Refunds are processed via Razorpay (India) in INR or via PayPal in the original transaction currency (USD).

6. License Adjustments

Because licenses are one-time domain license purchases, upgrades or downgrades are not applicable. You can purchase additional domain licenses at any time to cover new sites. If you believe a billing error occurred during checkout, contact us within 14 days and we will review your case. Our decision is final subject to applicable consumer protection law.

7. Service Interruption

If WebScanify experiences a verified, material service outage lasting more than 48 continuous hours that prevents use of the Service, you may request a service credit by emailing us within 14 days of the outage. Credits (applied to your current license period) may be granted at our discretion based on outage duration and impact. No automatic credits are issued and credits are not redeemable for cash.

8. Consumer Protection Rights

Nothing in this policy limits your rights under the Consumer Protection Act, 2019 (India) or equivalent consumer protection legislation applicable in your jurisdiction. If you are an Indian consumer and believe your rights under the Consumer Protection Act have been violated, you may file a complaint with the appropriate Consumer Disputes Redressal Commission or via the National Consumer Helpline (1800-11-4000).

9. Governing Law & Disputes

This Refund and Cancellation Policy is governed by the laws of India. Any dispute arising from a refund or cancellation that cannot be resolved amicably within 30 days of written notice shall be subject to the exclusive jurisdiction of the courts of Madhya Pradesh, India.

10. Questions

For any billing or refund questions, visit our Contact Us page or email [email protected]. Include your registered email address and transaction ID for fastest resolution.