Cancellation & Refund Policy

1. Free Plan

The free tier is provided at no charge and requires no credit card. There is nothing to cancel or refund. You may delete your free account at any time from your account settings; deletion is immediate and permanent.

2. Cancelling a Paid Subscription

You may cancel your paid subscription at any time. Cancellation is effective at the end of the current billing period. You retain full access to all paid features until that date, after which your account reverts to the free tier.

Log in to your WebScanify account and open the Dashboard.
Navigate to Account → Subscription.
Click "Cancel Subscription" and confirm your choice.
A confirmation email will be sent within 15 minutes. Retain it as proof of cancellation.

Alternatively, email [email protected] with the subject "Cancel Subscription - [Your registered email]". We will process the cancellation within 1 business day and send written confirmation.

3. Refund Eligibility

Refunds are available only where WebScanify failed to deliver scan results due to a verified technical fault on our side. Once scan results are delivered, the service has been provided and no refund will be issued.

Eligible for Refund

The scan failed to complete (error, timeout, or technical fault attributable to WebScanify) and no results were delivered — refund request must be submitted within 7 calendar days of purchase.
A verified service outage on our side prevented scan delivery and was not resolved within 48 hours of your support report.
Duplicate charge caused by a billing system error attributable to WebScanify.
Any charge processed after a confirmed written cancellation.

Not Eligible for Refund

Completed scans: once scan results have been delivered (regardless of whether you reviewed them), the service has been rendered and no refund is issued — at any time.
Requests submitted more than 7 calendar days after purchase, even if the scan failed.
"Change of mind", dissatisfaction with results, or lower-than-expected risk score.
Partial billing periods — no pro-rata refunds for unused days.
Accounts suspended or terminated for violating the Acceptable Use Policy or these Terms.
Scan credits consumed by scans you initiated, regardless of outcome.

4. False Positives & Scanner Accuracy

WebScanify's scanner may occasionally produce false positives — findings that appear to indicate a vulnerability but do not apply to your specific configuration. This is an inherent characteristic of automated security scanning tools and does not constitute a failure to deliver the service.

False positives are not eligible for a refund. Scan results were delivered; the service was provided. If you believe a specific finding is a false positive, contact [email protected] and we will review it and explain the detection logic.

In exceptional cases where a verified bug in our scanner caused materially incorrect results across your entire scan (not just one or two findings), we may offer a complimentary re-scan at our sole discretion. This is a goodwill gesture only and does not constitute a refund entitlement.

5. How to Request a Refund

Submit your refund request by email to [email protected] with the following:

Subject: "Refund Request - [Your registered email]"
Your Razorpay or Stripe order/transaction ID (from your purchase confirmation email)
The date of purchase
The specific reason for the refund request

We will acknowledge your request within 2 business days and issue a decision within 5 business days. If approved, the refund will be processed to your original payment method within 7-10 business days from approval, subject to your bank or card issuer's processing time. Refunds are processed via Razorpay (India) in INR or via Stripe in the original transaction currency.

6. Plan Changes

You may request a plan upgrade or downgrade at any time by emailing [email protected]. Plan changes take effect at the start of your next billing cycle. No automatic proration is applied. If you believe a billing credit is owed following a plan change, contact us within 14 days and we will review your case. Our decision is final subject to applicable consumer protection law.

7. Service Interruption

If WebScanify experiences a verified, material service outage lasting more than 48 continuous hours that prevents use of the Service, you may request a service credit by emailing us within 14 days of the outage. Credits (applied to your next billing cycle) may be granted at our discretion based on outage duration and impact. No automatic credits are issued and credits are not redeemable for cash.

8. Consumer Protection Rights

Nothing in this policy limits your rights under the Consumer Protection Act, 2019 (India) or equivalent consumer protection legislation applicable in your jurisdiction. If you are an Indian consumer and believe your rights under the Consumer Protection Act have been violated, you may file a complaint with the appropriate Consumer Disputes Redressal Commission or via the National Consumer Helpline (1800-11-4000).

9. Governing Law & Disputes

This Refund and Cancellation Policy is governed by the laws of India. Any dispute arising from a refund or cancellation that cannot be resolved amicably within 30 days of written notice shall be subject to the exclusive jurisdiction of the courts of Madhya Pradesh, India.

10. Questions

For any billing or refund questions, visit our Contact Us page or email [email protected]. Include your registered email address and transaction ID for fastest resolution.